WHY CHOOSE US
Terms & Conditions
Services Offered
What types of cleaning services are provided?
Maid Beyond Cleaning offers standard cleaning, deep cleaning, move-in cleaning, move-out cleaning, and office cleaning services.Which areas are covered?
We serve clients in Millbrae, San Bruno, Daly City, Burlingame, Belmont, Foster City, Palo Alto, Redwood City.Scheduling
Is there a minimum contract or required number of services?
No minimum contract or commitment is required. Clients may schedule services as needed.How far in advance should services be scheduled?
We recommend scheduling services at least seven (7) days in advance. However, appointments may be available on shorter notice, subject to availability.Cancellations and Refunds
What is the minimum notice required to cancel or reschedule a service without penalty?
Cancellations or rescheduling requests must be made at least one (1) week in advance to avoid fees.Are there cancellation fees or a refund policy?
Yes.– Cancellations made less than 24 hours before the scheduled service are subject to a 100% charge.
– Cancellations made between 2 to 6 days before the scheduled service are subject to a 50% charge.
If there are concerns regarding the quality of service, clients must notify us within 24 hours. At our discretion, we may offer to re-perform the service or provide a discount or service credit.
Is there a charge if the client is not present at the time of service?
No. As long as the team has access to the property and the cleaning can be completed, there will be no additional fees or automatic cancellation.Payments
Which payment methods are accepted?
We accept Zelle, Venmo, Cash App, cash, and checks.When is payment due?
Payment is due within three (3) days after service completion.Quality Assurance and Liability
Do you guarantee the quality of your services?
Yes. If any area has not been cleaned properly, clients must notify us within 24 hours. We will make every reasonable effort to address and correct the issue.Are you responsible for damage to personal property during cleaning?
We accept responsibility for any damage directly caused by our team.However, we are not liable for damages to pre-existing issues, such as worn, broken, unstable, or improperly secured items (e.g., loose locks, cracked glass, unstable furniture).
Clients are encouraged to inform us in advance of any fragile or delicate items.
Are your staff members trained and trustworthy?
Yes. All employees are thoroughly trained and vetted to ensure professional conduct and service quality.Privacy Policy
Do you collect client information through the website or other means?
Yes. We collect client information such as name, address, home size, and number of rooms through our website, by phone, or during in-person consultations.Is client information shared with third parties?
No. All collected information is used strictly for internal purposes, including scheduling and service logistics. We do not share data with third parties.Website Usage
Does the website allow online booking?
Does the website allow online booking? No. The website is for informational purposes only. Online scheduling is not available at this time.Do you use cookies or tracking tools on the website?
No. Our website does not utilize cookies or any form of tracking technology.Is website content protected?
Is website content protected? Yes. All content on the website —including text, logos, images, icons, and layout —is the exclusive property of DK Cleaning Services.Reproduction, distribution, or modification of any content without prior written consent is strictly prohibited.
SMS Terms and Conditions
1. SMS Consent for Communication
Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.2. Types of SMS Communications
If you have consented to receive text messages from DK Cleaning Services, you may receive SMS communications related to: -Appointment reminders -Scheduling or confirming appointments -Customer support and conversational messagingExample: "Hello! Thank you for contacting DK Cleaning Services. How can we help you today? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit https://dkcleaningcompany.com/privacy-policy/ or https://dkcleaningcompany.com/terms-and-conditions/"
3. Message Frequency
Message frequency may vary based on your service activity. On average, users may receive 1–5 SMS messages per week. Our total message volume may range from 300 to 500 messages daily across all users.4. Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your carrier’s pricing plan. These fees may vary based on whether the message is sent domestically or internationally.